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Report — White Paper

Crossing the e-commerce trust divide

consumer with laptop

Trust is now the cornerstone of online shopping. Customers have to trust that what they’re buying, and who they’re buying from, is what they see, while e-sellers have to trust that their customers are who they say they are. As the immutable foundation of today’s digital economy, trust must be continuously built and protected. Safeguarding that trust requires looking at the e-commerce — including social media marketplaces — landscape holistically.

The challenges of maintaining trust in online purchasing are explored in Chubb’s new global survey of consumers who purchase through online channels, and e-sellers who sell through these online channels.

 

Read the report
Read the report

Crossing the e-commerce trust divide



This document is advisory in nature and is offered as a resource to be used together with your professional insurance advisors in maintaining a loss prevention program. It is an overview only, and is not intended as a substitute for consultation with your insurance broker, or for legal, engineering or other professional advice.


Chubb is the marketing name used to refer to subsidiaries of Chubb Limited providing insurance and related services. For a list of these subsidiaries, please visit our website at www.chubb.com.  Insurance provided by ACE American Insurance Company and its U.S. based Chubb underwriting company affiliates.  All products may not be available in all states. This communication contains product summaries only. Coverage is subject to the language of the policies as actually issued.  Surplus lines insurance sold only through licensed surplus lines producers.  Chubb, 202 Hall's Mill Road, Whitehouse Station, NJ 08889-1600.