All of us at Chubb share a responsibility to do our part to build and sustain a culture that defines who we are as an organization. Our culture is made up of the written and unwritten standards of behavior that describe how work gets done, how we make decisions, and how we collaborate with and treat one another. The Chubb Code of Conduct affirms the company’s shared commitment to ethical behavior throughout the organization. It is applicable to all directors, officers and employees and guides our staff in their day-to-day activities by clearly defining the company’s expectations for ethical conduct.
Risk management at Chubb is rigorous, with processes and governance to provide checks and balances. Chubb’s global enterprise risk management (ERM) framework is embraced by colleagues at all levels of the company, from the Chief Executive Officer, other executive leaders and the Board of Directors down to each business unit and function. It is broadly multi–disciplinary and one of its objectives is effective governance.
Underwriting discipline is at the heart of Chubb’s operating philosophy. We focus on the quality of underwriting over volume of business or market share. Our strategy is to manage risk through careful pricing and risk selection. Our approach has allowed us to maintain a profitable book of business throughout market cycles.
The Nominating & Governance Committee has Board-delegated oversight of ESG matters and other Board Committees have oversight duties for ESG topics in accordance with their charters. ESG also remains a full Board topic. The Management Executive Committee is actively involved in ESG and ensures that Chubb’s Citizenship activities are consistent with the company’s culture, values corporate mission and business objectives.
To protect personal and corporate information, Chubb has taken a multifaceted and multidisciplinary approach that uses administrative, technical and physical safeguards. We employ data protection strategies that are designed to monitor security threats as well as protocols to respond to them.
Chubb is committed to the highest levels of ethical conduct and corporate governance standards which are consistent with our corporate culture. See the documents below that guide the members of the Board in their oversight of the company, as well as officers and employees in their day-to-day activities.
The Chubb Ethics Helpline is a free, confidential service you can call 24 hours a day if you have questions or concerns about ethics or integrity at Chubb.
The Chubb Ethics Helpline is also available for those with information about any actual or potential violations of The Chubb Code of Conduct, or about any actual or planned wrongdoing or unethical behavior involving the company or any of its employees.
To reach the Chubb Ethics Helpline:
In the United States and Canada, call +1 888 475 8995 (toll-free).
Access globally online: chubb.ethicspoint.com
For claims, customer service matters or complaints involving your insurance policy with Chubb, please refer to your policy documentation for applicable contact information.
For U.S. claims matters, including obtaining an update of the status of your claim, you will find additional information here.